Shipments & Returns

Tarieven:

The Netherlands: € 7.49 (+ € 50 Free Shipment)
Belgium: € 7.49 (+ € 50 Free Shipment)
Luxembourg:  € 7.49 (+ € 50 Free Shipment)

On business days, and if all products are in stock, all orders are shipped within two business days. If the actual stock differs from the what's indicated on the website we will get in touch with you to discuss the possibility of a partial delivery, so that you can Wax Liquidizer as soon as possible.

Weekends and holidays

All orders are shipped with DPD or national Post. No sorting of parcels takes place on Saturdays and Sundays.

Track&Trace

Once your order has been packed for shipping you will receive a Track&Trace code by e-mail so that you can follow the route of your package.

When can I return a product?

You can return a product to Terpeny when:

you have a right of withdrawal (approval period)

Terpeny delivered the wrong product

the product is defective upon delivery

Delivery of the wrong product

Have we accidentally delivered the wrong product to you? Then please contact us as soon as possible. We will make sure that you receive the right product as soon as we can. In case the wrong product needs to be sent back to us we will refund the costs of shipping.

Do long does it take to repair or replace an item?

Once we have received and tested the returned products we will get in touch with you. The processing time depends on various factors. At Terpeny we do our utmost to keep this time to a minimum. We process returned packages in order of receipt. This generally does not take more than a few business days. At Terpeny we do not send out replacement products before we have received and tested the returned package.

Packaging

Watch out! Don't EVER use a standard envelope to send parts. These are damaged and ripped easily. Always at least use a reinforced envelope or an envelope with bubble wrap.

Warranty

Please contact us before sending us any (defective) items. You can do so by e-mail only.

When returning a product, please take into account the additional shipping costs that will be charged to you.

We have to inspect all returned items first before we can send you back a new item. In case we can't send the item we will provide you with a refund of the purchasing price.

Bottles of E-liquid may only be returned within 48 hours of purchasing, on the condition that the plastic seal has not been broken.